TERMS & CONDITIONS
Welcome to Scent & Body Secret. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.
1. About Scent & Body Secret
Scent & Body Secret is an online store offering perfumes, skincare products, cosmetics, and other beauty and personal care essentials. Our goal is to provide customers with a convenient and enjoyable shopping experience.
2. Use of Our Website
By using this website, you agree to provide accurate and complete information when placing orders or creating an account. You must not use our website for any unlawful purpose or attempt to interfere with its security, operation, or functionality.
We reserve the right to restrict or terminate access to our website where there is reasonable evidence of misuse, fraud, or a violation of these terms.
3. Products and Availability
We make every reasonable effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, colours, packaging, product presentation, and other visual details may vary slightly from the images shown. Product availability may change without notice.
We reserve the right to discontinue products or limit quantities where necessary. If a product becomes unavailable after an order has been placed and paid for, we will contact the customer to discuss an appropriate solution, including a refund where applicable.
4. Prices and Payments
All prices are displayed in Ghana cedis (GHS), unless otherwise stated.
We reserve the right to update product prices at any time. Any price change will not affect an order that we have already accepted, except where a correction is required for an obvious pricing error, in which case we will contact the customer.
Payments must be completed using the payment methods made available on our website. Customers are responsible for providing accurate payment and contact information.
An order will be processed according to its payment status and our order fulfilment procedures. We reserve the right to investigate or cancel orders where fraud, unauthorised payment, or a genuine pricing error is suspected, subject to applicable law.
5. Orders and Order Confirmation
After placing an order, you may receive an order confirmation by email or through other available communication channels.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been dispatched or delivered.
We reserve the right to decline or cancel an order where a product is unavailable, payment cannot be verified, delivery information is incomplete, or circumstances beyond our reasonable control prevent fulfilment. Where payment has already been received for an order we cannot fulfil, an appropriate refund will be arranged.
6. Delivery and Pickup
We offer delivery and, where available, local pickup arrangements.
Delivery charges, estimated delivery times, and pickup instructions will be communicated through the information provided at checkout or through our customer service channels. Delivery times are estimates and may be affected by traffic, weather, rider availability, public holidays, or other circumstances beyond our control.
Where delivery charges depend on the customer's location, the applicable fee will be communicated before delivery is finalised.
Customers are responsible for providing a correct delivery address, an accessible phone number, and any necessary directions. Additional charges may apply where a new delivery attempt or a change of destination is required, provided the charges are communicated in advance.
Once an order is ready for delivery or pickup, customers should remain available to receive or collect it within the agreed timeframe.
7. Returns, Exchanges, and Refunds
Customer satisfaction is important to us. If you receive an incorrect, damaged, defective, or materially different product, please contact us as soon as reasonably possible with your order details and supporting photographs where appropriate.
For hygiene and safety reasons, opened perfumes, cosmetics, skincare products, and other personal care items may not qualify for return or exchange simply because a customer has changed their mind.
Where a return or exchange is approved, we will communicate the applicable process and any relevant conditions. Refunds, where approved or legally required, will be processed using an appropriate method and within the applicable timeframe.
Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded under Ghanaian law.
8. Product Use and Safety
Customers should read product labels, ingredient lists, and usage instructions before using any product purchased from our store.
Skincare products, fragrances, and cosmetics may affect individuals differently. Customers with known sensitivities or allergies should review the relevant ingredients and seek professional advice where necessary.
Scent & Body Secret is not responsible for adverse reactions arising from improper use, failure to follow product instructions, or individual sensitivities, except where liability cannot legally be excluded.
9. Promotions and Discounts
From time to time, we may offer discounts, promotional codes, bundles, or special offers. These promotions may be subject to specific conditions, validity periods, stock availability, and usage limits.
Unless expressly stated otherwise, promotions cannot be combined with other offers. We reserve the right to correct promotional errors or withdraw an offer where necessary, subject to applicable law and any orders already accepted.
10. Privacy and Personal Information
We collect and process customer information to manage orders, arrange deliveries, process payments, provide customer support, and improve our services.
We will handle personal information in accordance with our Privacy Policy and applicable data protection laws in Ghana.
By using our website, you acknowledge that certain information is necessary to fulfil your orders and provide our services. Any additional uses of personal information will be handled in accordance with our Privacy Policy and applicable law.
11. Limitation of Liability
We make reasonable efforts to maintain a reliable and secure website. However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.
To the extent permitted by law, Scent & Body Secret will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
12. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, website functionality, services, or legal requirements.
Updated terms will be published on this page with a revised date. Your continued use of our website after the updated terms are published constitutes acceptance of the revised terms to the extent permitted by law.
13. Contact Us
If you have questions about these Terms and Conditions, an order, a return, or any of our products, please contact us through the contact details provided on our website.
Scent & Body Secret
Your beauty, confidence, and satisfaction are at the heart of everything we do.
